Govix Return, Refund & Cancellation Policy
Please read carefully before completing your purchase. By purchasing any product or service from Govix Computer Design and Communication Software, you acknowledge and agree to the terms below.
Important — Before You Buy
We strongly advise all customers to contact our sales representative prior to making any purchase to confirm the product matches your business needs, technical requirements, and team size. Govix is not responsible for purchases made in error, including selecting the wrong package, tier, license type, or service scope. Please verify your selection carefully or consult our team before checkout.
1. Enterprise/Team License & DAM Platform (Subscriptions)
- Cancellations must be requested at least 14 days before the next billing cycle to avoid renewal charges.
- No refunds for the current billing period once payment has been processed.
- Partial months/unused time are non-refundable.
2. White-Label / OEM License
- Non-refundable once license keys or access credentials have been issued.
- Cancellation requests must be submitted in writing within 7 days of purchase, before implementation begins. After implementation starts, the license fee is non-refundable.
3. Custom Implementation & Integration Services
- Non-refundable once work has commenced.
- If cancelled before work begins, a 25% administrative and planning fee applies; the remaining balance will be refunded.
- No refunds for completed implementation work, regardless of client satisfaction with scope outcomes not explicitly agreed upon in writing beforehand.
4. Enterprise Support & SLA Contracts
- Cancellations require 30 days' written notice.
- Fees already paid for the current contract term are non-refundable.
- Early termination before contract term ends does not entitle the customer to a prorated refund.
5. AI-Powered Automation Add-On
- Non-refundable once activated on your account.
- Cancellations stop future billing but do not refund the current active term.
6. Training & Certification Program
- Refundable up to 48 hours before the scheduled training/exam date, minus a 15% processing fee.
- No refunds once the certification exam has been accessed or completed.
- No refunds for no-shows.
General Conditions
- All cancellation and return requests must be submitted in writing to our sales/support team.
- Approved refunds will be processed within 14 business days to the original payment method.
- Govix reserves the right to deny refund requests that do not meet the above conditions.
- This policy does not affect any statutory rights you may have under UAE consumer protection law.